Refund policy

Last updated: June 29, 2026

We want you to love your piece. Because each Mukrat item is made with character, minor printing and dye variations are normal, they’re part of what makes every garment a true 1 of 1.

Summary

  • Return window: 30 days from the date you receive your order
  • Exchanges: Yes, within the same 30-day window (subject to availability)
  • Return shipping: Paid by the customer
  • Restocking fee: None
  • Final sale: Only on select items, which will be clearly indicated in the item description

Eligibility & Condition

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and unaltered
  • Free of odors, stains, pet hair, or damage
  • In original packaging (if applicable) with any tags/labels attached

Normal, minor variations in print placement, ink density, or dye tone are not considered defects.

Return & Exchange Window

You have 30 calendar days from the day your tracking shows “delivered” to request a return or exchange. If the 30th day falls on a weekend or holiday, the window does not extend—please submit your request within the 30-day period.

How to Start a Return or Exchange

  1. Email info@mukrat.com with your order number and reason for return/exchange.
  2. We’ll reply with instructions and the correct return address.
  3. Ship the item(s) back within 5 days of receiving our instructions. Please use a trackable service and keep proof of postage.

Note: Return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

Refunds

  • Refunds are issued to your original payment method once the return is received and inspected.
  • Please allow 3–5 business days after we process the return for your bank/card to post the funds.
  • If the returned item isn’t in returnable condition, we’ll contact you; we may return it to you without a refund.

Exchanges

  • Exchanges are processed as a straight swap for size/color when available.
  • If the requested item isn’t in stock, we’ll process a refund instead.
  • You’re responsible for shipping the original item back; we’ll cover the outbound shipping for the replacement.

Damaged, Defective, or Incorrect Items

If you received the wrong item or something arrived damaged, contact info@mukrat.com within 30 days of delivery with your order number and clear photos of the issue. We’ll make it right.

International Orders

Not available at this time.

Address & Responsibility

Until your return reaches us, it’s your responsibility. Use a trackable service and keep your receipt. We’re not liable for returns lost or damaged in transit.

 

If you have questions, please reach out to us at info@mukrat.com. Thank you for supporting small-batch, high-character goods!